1. Introduction
My Waypoint Technologies Inc. ("My Waypoint," "we," "us," or "our") respects your privacy and is committed to protecting the personal information we collect, use, and disclose in connection with our websites, applications, datasets, subscription services, customer portals, communications, and related services.
This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information across all MyWaypoint products and services.
Product-specific differences are described in the product addenda available at mytrustcentre.ca/products/.
2. Who We Are
My Waypoint Technologies Inc. is a corporation incorporated under the laws of British Columbia, Canada (Incorporation Number: BC1597864).
We operate the MyWaypoint Trust Centre at mytrustcentre.ca as the authoritative source for our privacy, security, governance, and compliance policies.
Privacy contact:
Email: privacy@mywaypoint.ca
Attention: Richard Pylychuk, Acting Privacy Officer
My Waypoint Technologies Inc.
Surrey, British Columbia, Canada
3. Information We Collect
The information we collect depends on which MyWaypoint product or service you use. The following describes the categories of personal information we may collect.
Information You Provide Directly
- Name, email address, company name, job title, phone number
- Account credentials (for products with user accounts, such as MyCleanData)
- Billing name, billing address, subscription plan, and transaction history (for subscription products)
- Dataset request details (for MyDataOnDemand)
- Contact form submissions (name, email, organization, message)
- Support requests, feedback, and business inquiries
Information Collected Automatically
Our web hosting infrastructure may generate standard server access logs that record:
- IP addresses
- Request timestamps
- Pages accessed
- HTTP status codes
- Browser type and user agent
- Referring URLs
These logs are used for security and operational purposes. They are not used for advertising or behavioural profiling.
For products with user accounts (MyCleanData), we also collect login activity, API usage, download history, and dataset access activity.
Information from Third Parties
We may receive information from payment processors (such as Stripe, for MyCleanData subscription payments) in connection with billing and fraud prevention. We do not receive full payment card numbers.
Information We Do Not Collect
We do not use advertising networks, behavioural tracking pixels, or third-party analytics platforms. We do not build advertising profiles. We do not sell personal information.
Most MyWaypoint products are static websites that collect no personal information during normal browsing. See the product addenda for product-specific details.
4. How We Use Your Information
We use personal information for the following purposes:
- To provide access to our datasets, tools, and services
- To create and manage user accounts (where applicable)
- To process payments and subscriptions (where applicable)
- To issue invoices and receipts
- To respond to contact form submissions and support requests
- To monitor platform usage and enforce usage limits
- To prevent misuse, unauthorized access, fraud, and abuse
- To improve our datasets, websites, and services
- To communicate service updates and security notices
- To comply with legal, tax, accounting, security, and regulatory obligations
- To enforce our Terms of Service, Data License Agreement, and Acceptable Use Policy
We do not use personal information for advertising, behavioural profiling, or sale to third parties.
6. Data Residency and Cross-Border Transfers
My Waypoint Technologies Inc. is a Canadian company headquartered in Surrey, British Columbia. We operate under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Personal information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate. Cross‑border processing may occur for purposes such as cloud hosting, data backup, analytics, or customer support. When information is processed outside Canada, it may be subject to the laws of that jurisdiction. Cross‑border processing does not diminish our privacy obligations under PIPEDA.
Certain services may operate using infrastructure located in Canada and/or the United States. Canadian data residency is not guaranteed unless explicitly stated within a customer contract or service agreement. Amazon Web Services (AWS) regions currently in use include Canada (ca‑central‑1) and US East (us‑east‑2 — Ohio).
Regardless of location, we apply administrative, technical, and contractual safeguards to protect personal information. See our Vendor and Subprocessor Disclosure for the complete list of service providers and their data locations.
7. Data Retention
We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services and maintaining business records
- Resolving disputes and enforcing agreements
- Meeting legal, tax, accounting, and regulatory obligations
- Security and fraud prevention
Specific retention periods by data category:
- Contact inquiries and inquiry forms — 12 months
- Support requests — 12 months
- Customer data (MyCleanData) — duration of service
- Invoices and transaction records — 7 years
- Server access logs — 90 days
When information is no longer required, we will delete, anonymize, or securely dispose of it.
See our Data Retention Statement for the full retention schedule.
8. Your Rights
Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights with respect to your personal information:
- Right of access — you have the right to request access to the personal information we hold about you and to receive an account of how it has been used and disclosed
- Right of correction — you have the right to challenge the accuracy and completeness of your personal information and to have it amended where appropriate
- Right to withdraw consent — you have the right to withdraw consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice; withdrawal of consent may affect our ability to provide services to you
- Right to complain — you have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not complied with PIPEDA
Rights Under PIPA BC
Under British Columbia's Personal Information Protection Act (PIPA BC), which applies to our local operations and data handling within British Columbia, you have the following rights:
- Right of access — you have the right to request access to your personal information in our custody or control and to know how it has been used and disclosed
- Right of correction — you have the right to request correction of inaccurate personal information; where we do not make the requested correction, you have the right to require that a notation of the requested correction be attached to the information
- Right to withdraw consent — you have the right to withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice
- Right to complain — you have the right to make a complaint to the Office of the Information and Privacy Commissioner for British Columbia if you believe we have not complied with PIPA BC
To exercise any of these rights, contact us at privacy@mywaypoint.ca. We will respond within the time required by applicable law. We may need to verify your identity before responding. We may refuse or limit access where permitted or required by law, and will advise you of any such limitation.
If you are not satisfied with our response, you may contact:
- Office of the Privacy Commissioner of Canada — www.priv.gc.ca — 1-800-282-1376
- Office of the Information and Privacy Commissioner for British Columbia — www.oipc.bc.ca
9. Children's Privacy
Our services are intended for business users and individuals who have reached the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected personal information from a child, please contact us at privacy@mywaypoint.ca and we will take steps to delete it.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No system is completely secure, and we cannot guarantee absolute security. See our Security Statement for details of our security practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes will be announced on the Trust Centre homepage.
See the Policy Change Log for a record of all changes.
12. Contact and Complaints
For privacy questions, access requests, correction requests, or complaints, contact:
My Waypoint Technologies Inc.
Email: privacy@mywaypoint.ca
Attention: Richard Pylychuk, Acting Privacy Officer
Surrey, British Columbia, Canada
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
See our Contact, Complaints and Privacy Requests page for the full complaints process.